Terms and Conditions

Disclaimer

We are not part of the DVLA or affiliated with the DVLA. Our instructors are DVLA-approved. Our professional test checkers use the DVLA driving school portal to set up theory tests and driving tests.

Solving Problems for You (Complaints Procedure)

Please do not hesitate to contact us if there is anything we can help with. We will not ignore you, and it is important to us at LD-GO to resolve any difficulties you may be facing where we can be of service. We will listen, read, think, and help where we can. Please use the contact form here: Contact Form and head the form ‘Complaint’.

 

General Terms and Conditions

On agreeing to take driving lessons from LD-GO and/or purchasing our services or products and/or contracting to provide us with goods or services, you agree to our Terms and Conditions. LD-GO reserves the right to alter or amend the Terms and Conditions, fees, and requirements. It is your responsibility to clarify any points that are vague or not understandable to you.

Please be aware that our services are of a consultative and expert form. When you, as a client, contact LD-GO and interact in any form with our client managers and staff, they will immediately start arranging your course on request. Once you have paid a deposit and/or instructed LD-GO, our client managers and staff will be using our facilities and expertise to make arrangements, bookings, record data, and communicate on your behalf. Please be aware that these services will immediately have cost implications on your account. Unless you discontinue our services, instructing us so explicitly, LD-GO will keep your details on our system and continue looking for a test for you in terms of your requirements for up to six months.

When you book theory tests, driving lessons, PASS guaranteed courses, intensive driving courses, automatic intensive driving courses, Guaranteed PASS automatic intensive driving courses, driving test cancellation booking services, driving test booking services, and/or any other services offered by LD-GO, you agree and appoint LD-GO to act as your agent with immediate effect. You agree to receive driving lessons from an instructor franchised to us or pre-approved by LD-GO, us making arrangements for evaluation lessons, us booking theory tests on your behalf as and when required, our booking and cancelling practical driving tests as and when required and/or provide you with other services. On instructing LD-GO, you agree to our Terms and Conditions and accept them in full as published from time to time on our website.

Quotes provided by LD-GO's staff will be valid for 30 days only unless the quote is in terms of a special or promotion by LD-GO. If so, the Terms of the Special or Promotion will take precedence. Quotes provided by LD-GO staff and/or quotes in terms of specials and promotions will be adjusted accordingly, with the amended amount charged, should the DVLA practical or theory test fees change, irrespective of the 30 days stated above. Quotes will also be amended to include VAT if the quote was given on or after 4 April 2023, our VAT registration date. Additional lessons booked on or after 4 April 2023 will also be subject to VAT.

Driving lessons and intensive course fees are payable in advance, at the latest on the day before the lesson. All intensive driving courses, PASS guaranteed courses, guaranteed PASS courses, 'crash courses', assessments, mock tests, evaluation lessons, and/or intensive lessons have to be paid in advance. Test Booking fees for theory tests and practical driving tests need to be paid in advance. If LD-GO elects to make these payments on behalf of the student before having received any funds, the student needs to effect payment within 24 hours of the said booking. The DVLA test fees will be charged at the rates imposed on LD-GO and the student agrees to reimburse LD-GO accordingly for the test fees as well as administrative fees for providing the service.

Driving lesson and driving course fees may be amended in specific instances, including but not limited to,

replacing the driving instructor, where the driving instructor charges a higher rate per lesson

a course conducted over a period longer than 90 days

significant changes in fuel prices

should the test booking be outsourced

All evaluation lessons, assessments, test fees, and/or test arrangements are to be paid for in full at least 24 hours in advance of the actual date/test. Any test bookings need to be paid in full 3 clear working days before the test date and cleared into LD-GO's account on or before 4 pm on the 3rd working day. The only exception is a short notice test, the fees would be payable at least 24 hours in advance of the test date. LD-GO reserves the right to cancel any tests/services not paid for fully in advance. The client will be liable for any such costs that have been incurred and not paid by the client timeously. Once the client has accepted a booking, be that theory or driving test lessons or evaluation and assessment lessons, the client is liable for all fees and costs associated with such booking and work done on behalf of the client. Furthermore, the client will be liable for all costs incurred in recovering the debt so incurred by the client. The client accepts that invoices/monies due may be adjusted following DVLA test fee changes. Changes in money due may alter as a result of Saturday or after-hours test bookings on behalf of the client.

We will not disclose or use any information provided to us by any third parties. When a student provides us with the necessary information that is needed to make bookings on their behalf, the student accepts that we need to disclose this information to the Driver and Vehicle Standards Agency (DVLA) and the relevant authorities/parties to enable us to act as the agent for the student. The student acknowledges and accepts that we may use our address and details on behalf of the student. The student accepts that our appointment as agent authorises us to act as the full legal representative of the student as far as the DVLA and DSA are concerned. The student also agrees and fully authorises us that we have the right to book tests (theory and/or practical driving tests), cancel tests, and move tests on behalf of the student at our sole discretion.

If a guardian, parent, partner, brother, or sister provides us with information regarding a student, instructs us, or makes a payment on behalf of a student, they agree to be jointly and severally liable and accept these terms and conditions as applicable to themselves and the student. Instructions given by guardians, parents, partners, or direct associates concur that they have the necessary authority to act on behalf of the student and incur liability and acceptance of our terms and conditions upon themselves and the student.

We do record telephone conversations from time to time for training and contractual referral purposes. Because it is of paramount importance for us to work under the instructions given to us by our clients, it becomes necessary to record the telephone conversations between the client and the operator. LD-GO also records calls from time to time from those entities who provide us with goods or services. Not all our calls are recorded, but the operator will not necessarily inform you, the client, if he or she records the call. Please be aware that we may, if necessary, produce such recorded calls in case of queries or for contractual matters. By not opting out of having the calls recorded and informing the operator that on each specific occasion that you do not wish to have the call recorded, you, the client, therefore, agree that calls may be recorded and may be referred to for contractual purposes by LD-GO if necessary. The client may request in writing if he/she requires copies of such recordings, should they exist. LD-GO by inference does not undertake to record all or any specific discussions between the client and LD-GO.

Any extraneous or external costs incurred by/on your account are payable by you. These extraneous costs may include DVLA theory test fees, practical driving test fees, insurance costs, finance and/or credit and debit card charges, bank charges, test booking costs, test cover charges, administration charges, and extend to administrative and legal charges. The list of charges is not exhaustive but is only by way of example.

We cannot be held responsible for payments made by you to your instructor or payments made regarding an offer or tariff which does not appear on our site. We strongly suggest that you make any payments directly to LD-GO.

Where we accept work from instructing agents outside our organisation, the client and instructing agent are jointly and severally liable for the associated fees and costs. The instructing agent and client agree; (1) to abide by our terms, conditions, and fee structures, (2) our terms, conditions, and fees take precedence over any other terms, conditions, and fee structures privately agreed between the client and his instructing agent.

A clear two working days' notice is required for the cancellation of a lesson or lessons (48 hours). If the required notice is not provided, you will be held liable for the said lessons, cancelled or not attended without the prerequisite notice. If you cancel a pre-paid driving lesson without the required notice, your account will be debited with the cancelled lesson fees. Instructors have to book space in their diary for your lessons AND you are employing a professional driving consultant for the time set aside. The driving instructor reserves the right to enforce, waive or amend the cancellation charge.

A cancellation fee of 13% and any costs that have been incurred in the form of bookings and administration fees are payable on all intensive courses cancelled after booking the same. The cancellation invoice will reflect the fees incurred in as far as bookings and administration fees that have been incurred by the work done for the client and a further 13% of the cost of the cancelled course. (Also see booking fees below)

If a block booking is cancelled, a cancellation fee of 13% is payable on the value of the lessons paid for under the block booking and not on the discounted value of the block booking. If any of the lessons that fall within the block booking have been completed, they are charged at the original fee rate and not at the reduced rate average of the block booking.

Refunds are processed over 45 days. On cancellation, we need to verify with the various departments and instructor/s what services were used by the client and what amounts are due to expenses incurred by the actions of the client. Cancellations are to be requested in writing, and the matter is then referred to LD-GO's accounts department for reconciliation.

Refunds are issued by LD-GO to the account from which the client originally made the payment. To process a refund, the client is required to provide proof of the original transfer, including the bank details, to verify the accuracy of the provided information.

This verification process ensures that the refund is credited to the correct account and minimizes the risk of fraudulent activity. By requesting proof of the original transfer and verifying the bank details, LD-GO aims to maintain transparency and ensure the appropriate handling of refunds.

Booking fees, admin charges, and any client engagement fees and charges are not refundable.

LD-GO reserves the discretion to enforce, waive or amend the cancellation charges and fees.

All clients, students, and instructing agents agree unconditionally that on default of any payment due in terms of LD-GO's Terms and Conditions, they will carry and be liable for all administrative and legal costs for the recovery of outstanding debts.

If a client or student incurs any erroneous costs or additional charges that require additional engagement and work by the staff and instructors of LD-GO or due to false or unfounded allegations that require engagement and administration time by LD-GO staff and instructors, they (student/client) agree to pay any time, administration, and costs (internal and external) associated with such actions. You, the student/client, further agree that all costs associated with the administration and recovery of all fees so incurred for tuition, administration, and legal actions are for your account, and that this includes all costs associated with the recovery of any fees due. LD-GO undertakes to notify the student/client and keep a proper record of such costs incurred on behalf of the client/student.

The student agrees that LD-GO may publish any photographs or videos that have been taken by LD-GO or its instructors. These photographs and videos become the exclusive possession of LD-GO. The photographs and videos so captured will be used for promotional and internet purposes only. LD-GO will not be restricted in its discretion as to how these videos and/or photographic material are used. If the student does not wish to have this material used, he is to contact LD-GO in writing to discuss the situation timeously.

Once a practical driving test or theory test has been locked in and confirmed by the student, the student is liable for all the costs relating to the practical driving and/or theory test. A practical driving test and/or theory test cannot be cancelled without incurring costs unless there are three clear working days leading up to the driving test. LD-GO undertakes to do everything within its ability to assist the student in completing his driving course and the hours required leading up to the test. LD-GO cannot be held responsible for the mechanical breakdown of the instructor's car nor natural occurrences that may be assigned in legal terms to force majeure during the tuition period leading up to the test.

When a client books a driving course with LD-GO, the course cycle is deemed complete when the course concludes with a practical test attended by the client, whether the client passes or fails the practical test. There are various circumstances, for example, cancellation of a course by a client, where the course is also deemed concluded; where a client completes driving lessons, confirms a driving test booked, and does not attend the driving test due to personal circumstances, or the DVLA moves the practical test date. The stated list of deemed completed courses is not conclusive. A driving course cycle is deemed concluded when a client has a driving course with LD-GO, completed lessons, attended a driving test booked by either the client or LD-GO in the course cycle, and failed or passed the driving test so booked. A test booking service cycle is deemed completed on the ‘locked in’ test date, the test date booked by and confirmed with LD-GO, whether the client completes, passes, or fails the test.

Test Booking Services

LD-GO will do everything in its power to arrange tests (Theory and Practical driving tests) according to the student's requirements. We do not guarantee that a test will be booked at a specific driving or theory test centre, date, or time.

The fee for the test booking service consists of the DVLA fee of £62 for a weekday test or £75 for a weekend or bank holiday test, our administrative fee to provide the service, and VAT. An invoice will be provided on request.

Once LD-GO has offered a test to the client, which is accepted by the client, LD-GO's liability in terms of the contract has been completed. LD-GO will send the client reminders of the test and also notify the client should we become aware that your driving test appointment has been moved or cancelled by the DVLA. We can advise you on how to deal with test moves or cancellations but it is not in our contractual remit to resolve it for you. The only time LD-GO will have a contractual obligation to assist you in such circumstances is when you have paid a Test Cover Charge to LD-GO as part of your administration fee.

When a test is booked by LD-GO or one of our subsidiary companies managed by LD-GO to facilitate driving test bookings and courses, we use a unique email address for the test booking confirmation. Should the unique email address be changed by the student or their agent, liability for changes to the test date, including test changes by the DVLA, reverts to the client.

Once LD-GO has offered a test to the client, which is accepted by the client, LD-GO's liability in terms of the contract has been completed. The test can be cancelled by LD-GO subject to the student having successfully communicated to LD-GO that they can no longer take the test, communication of the notification has been confirmed by the client manager, the notification has been sent and confirmed at least three working days in advance of the practical driving test.

If a student has been offered a driving test that falls within their specifications, as provided by LD-GO, and they then cancel the service or course, they will be held liable for the full costs. The exception to the above is should the client notify LD-GO, before the expiration of the 3 working days’ notice required by the DSA, that they no longer require the test so accepted, allowing LD-GO to cancel the test, the client would incur a £19 administrative fee only.